Privacy Policy for Overhead Door Company of Flathead Valley™

Privacy Policy

Last updated: October 8, 2026

This privacy policy describes the privacy practices of garagedoorrepairkalispell.com and any successor domain, including overheaddoorflatheadvalley.com (the "Site"). The Site is operated by Flathead Valley Door Systems, LLC, doing business as Overhead Door Company of Flathead Valley™ ("we," "us," or "our"), 1057 Roosevelt Trail, Kalispell, MT 59901. This policy applies only to information collected through the Site and through our related phone, email, and text-message communications.

This policy explains:

• What personal information we collect, how we use it, and with whom we may share it.

• The choices you have regarding the use of your information.

• How we protect your information.

• How you can access, correct, or delete your information.

Information We Collect

Information you give us. When you fill out a form on the Site, call us, email us, or text us, we collect the information you choose to provide, such as your name, phone number, email address, service address, and details about your garage door or the service you need.

Information collected automatically. When you visit the Site, we and our service providers automatically collect certain information about your device and visit, such as your IP address, browser type, pages viewed, time spent on pages, the website that referred you, and general location (city or region). This information is collected using cookies and similar technologies, described below.

The Site does not collect payment card information. Payments are handled separately at the time of service.

How We Use Your Information

We use your information to:

• Respond to your requests for estimates, service, or information.

• Schedule appointments and send reminders, service updates, and account notifications.

• Send promotional messages, if you have agreed to receive them.

• Understand how visitors use the Site so we can improve it.

• Comply with legal obligations and protect our rights.

How We Share Your Information

We do not sell or rent your personal information to anyone.

We share information only with service providers who help us operate our business and the Site, and only as needed for them to perform services for us. These include our website and customer-management platform provider, our marketing agency (Credoo Marketing), our analytics provider (Google Analytics), and the telecommunications providers that deliver our text messages. These providers are not permitted to use your information for their own marketing purposes.

We may also disclose information if required by law, to respond to legal process, or to protect the rights, property, or safety of our company, our customers, or others.

Text Messaging (SMS)

If you provide your mobile number and opt in, we may send you text messages. You may opt in separately to (1) appointment reminders, service updates, and account notifications, and (2) promotional and marketing messages. Consent to receive text messages is not a condition of any purchase.

• Message frequency varies. Message and data rates may apply.

• Reply STOP at any time to opt out. Reply HELP for help, or contact us at 406-407-6026.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All of the categories of sharing described in this policy exclude text-messaging opt-in data and consent; this information will not be shared with any third parties.

For more details, see the SMS Text Messaging section of our Terms and Conditions.

Email Communications

Unless you ask us not to, we may email you about specials, new products or services, or changes to this privacy policy. You can opt out of promotional emails at any time by using the unsubscribe link in any email or by contacting us. We may still send you messages related to service you have requested.

Cookies, Analytics, and Third-Party Content

The Site uses cookies, which are small files stored by your browser, and similar technologies to keep the Site working, remember your preferences, and measure how visitors use the Site.

We use Google Analytics to understand Site traffic. Google Analytics collects information such as pages visited and how you arrived at the Site. You can learn how Google uses this data at policies.google.com/technologies/partner-sites, and you can opt out with the Google Analytics opt-out browser add-on.

Some pages include content from third parties, such as our review display, maps, and embedded videos. These third parties may set their own cookies, which are governed by their own privacy policies.

Most browsers let you block or delete cookies through their settings. If you block cookies, some parts of the Site may not work as intended.

Links to Other Websites

The Site contains links to other websites, including the Overhead Door Corporation website and product catalogs. We are not responsible for the content or privacy practices of other websites. We encourage you to read the privacy policy of any website you visit.

Data Security

We take reasonable precautions to protect your information. Information you submit through the Site is encrypted in transit; you can confirm this by looking for "https" and a lock icon in your browser's address bar. Only employees and service providers who need your information to perform a specific job, such as scheduling or customer service, have access to it. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Data Retention

We keep your information for as long as needed to provide service, maintain business and warranty records, and meet legal obligations. When it is no longer needed, we delete it or make it anonymous.

Where Your Information Is Stored

The Site and our customer records are hosted by third-party service providers, and your information may be stored and processed in the United States. If you visit the Site from outside the United States, you consent to the transfer of your information to the United States.

Your Choices and Rights

You may contact us at any time to:

• Ask what information we have about you, if any.

• Correct any information we have about you.

• Ask us to delete information we have about you.

• Opt out of future marketing contact.

• Express any concern about how we use your information.

We will respond within a reasonable time. We may need to verify your identity before acting on a request, and we may keep certain information when the law requires it.

Children's Privacy

The Site is intended for adults and is not directed to children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us with information, please contact us and we will delete it.

Changes to This Policy

We may update this privacy policy from time to time. When we do, we will change the "Last updated" date at the top of this page. We encourage you to review this policy periodically.

Contact Us

If you have questions about this policy, or you feel we are not following it, please contact us right away:

Flathead Valley Door Systems, LLC
doing business as Overhead Door Company of Flathead Valley™
1057 Roosevelt Trail
Kalispell, MT 59901
Phone: 406-407-6026
Email: [email protected]